Wallet · Rewards · Vouchers

A premium loyalty & outlet operations platform for modern multi-outlet brands

ShopEx helps multi-outlet businesses centralize member wallets, rewards, vouchers, cashier workflows, reserve tracking, settlements, and reporting in one clean system.

Built for

Multi-outlet brands

Capability

Wallet + reward

Included

Up to 2 branches

Merchant control room

Performance snapshot

Live

Active outlets

+2 this quarter

Wallet issued

RM128k

Across active members

Voucher redemption

74%

Campaign effectiveness

7-day release trend

Pending → released rewards

+12.4%

Outlet operations

Daily ops

Vouchers issued: 38 today

Refund review: 2

Settlement: Balanced

Member wallet

Member

Wallet balance: RM48.20

Pending rewards: RM12.00

Active vouchers: 3

Built for multi-outlet businesses

Wallet + reward + voucher in one system

Malaysia-ready pricing and workflows

Merchant, outlet & member portals

Why ShopEx

Move from scattered tools to one premium operating layer

ShopEx gives business owners one place to manage customer retention, outlet workflows, rewards control, reserve movement, voucher campaigns, and reporting.

Increase repeat visits

Replace ad hoc retention with a wallet and reward loop customers can actually see and use.

Reduce manual voucher work

Move campaigns and redemption tracking out of spreadsheets into one controlled workflow.

Improve business visibility

Give owners and managers cleaner insight into outlet actions, performance, and accountability.

Key features

Built like a real product system, not a bundle of disconnected tools

Core capability blocks that help operators move faster and engage members more effectively.

Core advantage

One connected system for members, outlets, and operators

Run loyalty, wallet, vouchers, reserve, outlet workflows, and reporting from one environment that feels consistent across the whole business.

Merchant control

Reports, reserve, billing, members, and branches in one view.

Outlet speed

Cleaner cashier flows for service, vouchers, refunds, and settlements.

Retention engine

Member wallets

Keep wallet balances visible and usable across your brand.

Cash-flow friendly

Reward control

Release rewards with timing rules that protect margin.

Growth-ready

Voucher campaigns

Launch promotions and reactivation offers from one workflow.

Business-wide control

Merchant portal

Manage branches, members, reserve, reporting, and billing.

Operational speed

Outlet portal

Support service, refunds, settlements, and cashier actions clearly.

Self-service clarity

Member portal

Let customers check wallet, rewards, vouchers, and profile details.

Portal overview

Three connected experiences, each shaped for a different job

Merchant controls the business, outlet teams run service operations, and members get a self-service view of value.

Business-wide control

Merchant portal

See branches, rewards, reserve, billing, and member activity from one premium command view.

PreviewLive

Branches online: 8

Pending rewards: RM2,184

Voucher redemptions: 182 this month

Branch and staff control

Member and reward monitoring

Billing and plan visibility

Daily operations clarity

Outlet / branch portal

Run daily service workflows with cleaner voucher issuing, refunds, settlements, and cashier actions.

PreviewLive

Sales synced: 124

Refund review: 2

Cashier shift: 6 active

Fast outlet actions

Operational safeguards

Team-friendly service screens

Self-service engagement

Member portal

Let members follow balances, rewards, vouchers, profile updates, and activity without asking staff.

PreviewLive

Wallet: RM48.20

Rewards pending: RM12.00

Active vouchers: 3

Self-service visibility

Better retention loop

Lower support friction

How it works

A modern workflow from setup to growth

The journey is designed to feel guided: onboard the business, run daily operations, then scale customer engagement with rewards and vouchers.

Setup

Create merchant account

Start with your business profile and activation flow.

Setup

Set up brand and outlets

Configure branches, staff access, and operational controls.

Usage

Members join your ecosystem

Customers register and begin seeing wallet and reward value.

Usage

Sales generate activity

Wallet, rewards, vouchers, and reporting start moving together.

Growth

Promotions drive repeat visits

Use vouchers and rewards to trigger return spending.

Growth

Track performance centrally

See results across outlets from one reporting layer.

Wallet + rewards + vouchers

Turn customer activity into repeat spending and stronger loyalty

ShopEx combines visible wallet balances, controlled reward release, and promotion-ready vouchers so your engagement tools work as one system.

Wallet usage

RM12,640

Pending rewards

RM2,184

Voucher uplift

+18%

Wallets for repeat spending

Keep stored value visible so return visits feel easier and more rewarding.

Rewards with release control

Manage pending and released rewards with more operational confidence.

Vouchers for promotion impact

Launch retention campaigns without adding manual tracking complexity.

Role-based experience

A cleaner experience for merchant owners, outlet teams, and members

Each role sees the right tools, with clearer outcomes and less operational friction.

Business visibility

For merchant

Control branches and users

Manage members and rewards

Track reserve and billing

See clearer operational reports

Service speed

For outlet

Faster cashier workflows

Voucher issuing and redemption

Refund and settlement handling

Member lookup during service

Retention loop

For member

See wallet balances

Track pending rewards

View active vouchers

Manage profile and history

Reporting & control

Operational clarity without switching between tools

See sales, branch performance, reserve, rewards, voucher redemption, refunds, cashier activity, and funding status in one reporting layer.

Sales summary by outlet

Branch performance trend

Reward and wallet usage

Voucher redemption analytics

Refund and void reporting

Cashier performance visibility

Reserve and funding status

Export-ready operational records

Sample reporting view

Business snapshot

This month

Gross sales

RM84,260

Voucher redemptions

182

Wallet usage

RM12,640

Net reserve delta

+RM3,210

Outlet performance mix

Top 4 branches

KLCC88%

Mid Valley74%

Sunway69%

Penang58%

Pricing

Simple plans with a clear upgrade path

Start with essential operations or choose the plan built for growing brands that want voucher-led campaigns.

Starter

Essential tools to run your merchant operations

RM129/month

RM1,188/year if billed annually

Up to 2 branches included

Wallet and reward operations

Outlet workflows and reporting

Voucher creation

Growth

Best for growing brands that want vouchers and promotions

RM159/month

RM1,548/year if billed annually

Up to 2 branches included

Everything in Starter

Voucher creation and management

Ideal for campaign-driven retention

Additional branches require quotation. Voucher features are available in Growth only.

FAQ

Questions teams usually ask before rollout

A clean confidence check before you create an account or book a demo.

Ready to launch

Start growing repeat customers with a more premium loyalty system

Give your business a cleaner member experience, more controlled outlet operations, and a stronger foundation for repeat customer growth.